Better Public Service Delivery is the Main Agenda of Our Government Lapses Will Not Be Tolerated in Providing Good Governance: CM Ashok Gehlot

Jaipur. Chief Minister Ashok Gehlot has said that, our government’s main agenda is to deliver better public services and maintain good governance. We will not tolerate any lapses in providing sensitive, transparent and responsive governance. Video conferencing will be held with district collectors and other district level officers every month to monitor ground level progress of public services delivery, he said.

Shri Gehlot was addressing district collectors during Video Conferencing held at Chief Minister’s office on Thursday. Public service delivery will be one of the main parameters to evaluate the working of collectors. How sensitively they worked to provide relief to common man will be mentioned in their ACR, he said.

While giving strong message to officers he said collectors are the face of government at district level. They should work with sensitivity and the spirit of good governance. Working style of administration in the district should also be in such manner, he said. During the video conferencing Shri Gehlot also reviewed issues related to Jansunvai at CM House, Palanhaar Scheme, Chief Minister Free Medicine Scheme, Social Security Pension Scheme, Food Security, status of issuance of EWS certificates and other issues related to common man.

The Chief Minister said state government was making all efforts so that people have not to travel to the capital regarding problems that could be resolved at district level. If matters of such kind are brought into the notice strict action will be initiated against the responsible officer, he said. He directed district collectors to sent report to the Chief Secretary regarding the working of their subordinate officers. Appropriate action will be taken at the Chief Minister’s level after discussing the report with Chief Secretary, Secretary DoP and Secretary Administrative Reforms, he said.

Shri Gehlot took seriously when he came to know about the In-Charge secretary of Banswara Shri Akhil Arora and In-Charge secretary of Pali Shri Preetam B. Yashwant not having visits of the concerned districts they are in-charge of. He directed the Chief Secretary to ask for clarification regarding this.

The Chief Minister asked officials to set up a cell at CMO to ascertain better service delivery of the public dealing departments. This cell will monitor about the number of complaints related to Jansunvai and public service delivery.

The Chief Minister asked officials to remove the compulsion of personal appearance of beneficiary before officer to get benefit of social security pension scheme. He said people who get benefit of social security schemes are generally disabled, old aged or having ailments and such people are unable to appear personally. He directed to start a campaign to provide relief to such persons and complete the task till December 31 with the help of Patwaris and Gram Sevaks. He said there were many complaints about e-Mitra centres charging excess fee for services they provide. He directed to ascertain similar rates for various services.

Shri Gehlot said state government was working on the concept of Healthy Rajasthan. He asked collectors to ascertain proper availability of medicines while talking about the complaints of not availing medicines to patients though there was sufficient availability of medicines.

The Chief Minister asked collectors and other district level officers to be present during the Jansunvai conducted by Minister In-Charge in their districts. He also directed them to coordinate with Minister In-Charge and Secretary In-Charge, provide proper feedback to them so that appropriate decisions could be taken at government’s level.

Shri Gehlot directed to ascertain regular meetings of vigilance committees at district level and make them more effective. He said SPs should be present during the meeting of these committees on every Thursday of the month. He said matters pending for more than 10 years should be disposed within three months, pending from more than 5 years should be disposed within 6 months and pending for more than 3 years should be disposed within 12 months. He asked district administration to prepare for Prashashan Gaon Ke Sang and Prashashan Shahron Ke Sang campaigns to be started soon.

During the review of the issuance of EWS certificates officials informed that after removal of provisions of immovable property from EWS reservation more than one lac 33 thousand EWS certificates have been issued in the state. Shri Gehlot was all happy to know that youth is getting benefits from this historic decision of Rajasthan government.

Chief Secretary Shri D B Gupta asked district collectors to ascertain implementation of issues received during Jansunvai at CM House and issues listed on Rajasthan Sampark Portal. He said problems that could be resolved at the lower level should be resolved at local level and collectors should review the working of subordinate officers.

Additional Chief Secretary (Finance) Shri Niranjan Arya asked collectors to maintain financial discipline to check unnecessary expenditure. Principal Secretary Administrative Reforms Shri R. Venkateshwaran and Principal Secretary Planning Shri Akhil Arora were also present during the video conferencing.